Influence of knowledge management on the quality of operations of hotel enterprises in Panama
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ISSN: 1680-8894
E-ISSN: 2219-6714
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Sent:
Jun 6, 2017
Published: Jun 6, 2017
Published: Jun 6, 2017
Abstract
The current paper presents a model of the relationship that exists between knowledge management and quality of operations of hotel enterprises. Knowledge management is described in terms of four variables, knowledge generation, dissemination, shared interpretation and ability to respond. The study analyzes the effect that these variables have on the quality of the operations. Knowledge generation, dissemination and ability to respond are found to be strongly linked, but interpretation and ability to respond are found to be not strongly linked
Keywords
Knowledge management, quality, tourism, hotel enterprises, regression analysisDownloads
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How to Cite
Araúz, R., & Quintero, J. (2017). Influence of knowledge management on the quality of operations of hotel enterprises in Panama. I+D Tecnológico, 13(1), 91-101. Retrieved from https://revistas.utp.ac.pa/index.php/id-tecnologico/article/view/1442
References
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(2) Fugate, B.S., Stank, T.P. & Mentzer, J.T. Linking improved knowledge management to operational and organizational performance. Journal of Operations Management, 2009, 27, pp. 247-264.
(3) Chiavenato, I. Introducción a la teoría general de la administración. Sao Paulo, Brazil: McGraw Hill, 2004.
(4) Lavenport, T. & Klahr, P. Managing customer support knowledge. California Management Review, 1998, 12(1), pp. 31-28.
(5) Sarvary, M. Knowledge management and competition in the consulting industry. California Management Review, 2001, 10(2), pp. 27-33.
(6) Autoridad de Turismo de Panamá (2015). http://www.atp.gob.pa [Consulta: 12 septiembre 2015]
(7) Kohli, A.K. & Jaworski, B.J. Markor: a measure of market orientation. Journal of Marketing Research, 1993, 30(4), pp. 467-477.
(8 Frías, D. & Pascual, A. Prácticas del análisis factorial exploratorio AFE en la investigación sobre la conducta del consumidor y marketing. Suma Psicológica, 19(1), pp. 13-15.