User Experience evaluation in Cuban context

Abstract

Usability can be expanded using the possibilities offered by the study of User Experience. There are measuring methods aimed to user satisfaction, using experience, cognitive values ​​and subjective elements. In Cuba, informatics processes are implemented. They are regulated through software’s quality management, which is verified by certifying entities. Their foundations rely on policies, legal provisions, norms and established models. In this paper, methods of evaluation of Usability and User Experience were reviewed for Cuban IT products and services. The results obtained, show the state of the art of this subject in the country.